To whom it may concern,
Marconi plc is a global company that provides the hardware and software for communication and information industries. It’s history stems back to the 1900s with Guglielmo Marconi, the Nobel Prize winner and wireless communication pioneer. With over 50,000 employees, research and development facilities in 19 countries, manufacturing operations in 16 countries and customers in over 100 countries, Marconi has established a solid reputation of providing high quality service on a worldwide scale.
Marconi Data Systems Inc. (MDS) specializes in data application, capture, transmission and management. MDS manufactures and distributes Videojet®, Cheshire® and Marsh® product-premium-quality, digital imaging, marking and coding systems and information business process solutions.
The requirement within MDS, was to automate our field service force. The plan was to develop a custom Intranet site which would facilitate the reporting of our field service activity. We contacted six consulting companies in an effort to make this plan a reality, our finalist were Oracle and Konverge. Konverge was selected and proved themselves to be our best choice!
Thanks to Konverge’s effort our field was automated in Jan 2001. The result of this automation allowed us to reduce the call centre operational hours and reduced our field service non-value added time original spent waiting for dispatch to answer their calls.
Dino Bozzo, who managed the project on our behalf, was always responsive to our needs and went the extra mile to ensure a quality application was delivered.
We are extremely pleased with the level of services, professionalism and quality of work that Konverge has provided, and would highly recommend their services to other companies seeking Internet and Intranet based work.
Sincerely,
Rose DeStefano
Sr. Systems Analyst